Terms of Service

1. Agreement

These terms govern your use of ROSA's website, panel and AI sales system (the "Services"). By creating an account or using the Services you agree to them on behalf of yourself and the business you represent.

2. Your account

You are responsible for the accuracy of the information you give us, for keeping your login secure, and for everything done under your account. Tell us promptly at mary@rosa.biz if you suspect unauthorised use.

3. Connected channels

You may connect channels such as WhatsApp, Instagram, Facebook Messenger, Telegram and email. You confirm you own or are authorised to manage each connected account, and you must follow the terms and policies of each platform, including Meta's Platform Terms and messaging policies. ROSA sends messages on your behalf only through the accounts you connect, and you can disconnect them at any time.

4. Acceptable use

You must not use the Services to send spam or unsolicited bulk messages, to mislead or harass anyone, to process data you have no right to process, or for anything unlawful. We may suspend accounts that do.

5. AI-generated content

ROSA's AI drafts and sends replies based on the knowledge and rules you provide. It can make mistakes. You are responsible for the information you give it, for reviewing its settings, and for the commitments made to your customers.

6. Fees

Paid plans are billed as shown at checkout. Trials convert to a paid plan unless cancelled before they end. Third-party costs, such as messaging fees charged by Meta, may apply.

7. Data

You keep ownership of your data and your customers' data. We process it as described in our Privacy Policy. You can request deletion as described on our Data Deletion page.

8. Availability and liability

We work to keep the Services available but provide them "as is", without warranty that they will be uninterrupted or error-free. To the extent the law allows, our total liability is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses.

9. Ending the agreement

You may stop using the Services and delete your account at any time. We may suspend or end access for breach of these terms. Sections on data, liability and fees survive.

10. Changes

We may update these terms. The date at the top shows the latest version. Continued use after a change means you accept it.

11. Contact

Email mary@rosa.biz.