Data Deletion Instructions

Disconnect Instagram or Facebook

To stop ROSA receiving your messages and delete the access tokens, use either option:

1. In ROSA, open Lead Nurturing → Channels and click Disconnect on Instagram or Facebook.
2. In Facebook, go to Settings & privacy → Settings → Business Integrations (or in Instagram, Settings → Website permissions → Apps and websites), find Rosa and click Remove.

Request deletion of your data

Email mary@rosa.biz with the subject "Data deletion request" and include the Instagram username, Facebook Page name, or phone number concerned. If you are a customer who messaged a business that uses ROSA, include the account you messaged from.

We confirm the request within 5 business days and delete the related messages, contact details and tokens within 30 days, except where the law requires us to keep something. We tell you when it is done.

Deleting a whole workspace

A business can delete its ROSA workspace from its account settings or by emailing us. All of its conversations, contacts, knowledge base and connected-channel tokens are then deleted.

See also our Privacy Policy and Terms of Service.