Root
Today's support overview — Support
Conv. Rate
50%
+3.2% vs prior 30 days
Total Leads
10
Live
Active Convs.
9
Live
Bud Handled
156
Live
Human Takeovers
11
Live
Messages by Channel
Lead Pipeline
New
2
Qualification
3
Negotiation
3
Prospect
2
Recent Activity
New lead: Sofia Lindqvist
WhatsApp • 12 min ago
Markus Weber — 64× H100 RFQ
Email • 4 hrs ago
New lead: Carlos Mendez
Online Chat • 30 min ago
James Whitfield — SOC 2 appendix
Email • 2 hrs ago
Luca Romano — A100 proforma
Facebook • 1 hr ago
New lead: Nina Berg
Telegram • 8 hrs ago
Conversations
Multi-channel conversations
SL
Sofia Lindqvist11/14/2026, 11:50:46 PM
Can you send a formal quote for 8× H100 SXM units?
JW
James Whitfield11/14/2026, 10:02:46 PM
Re: Enterprise order — DPA and SOC 2 appendix
LP
Lina Petrov11/14/2026, 12:02:46 AM
Does Bud support on-prem pricing sheets?
MR
Metro Retail11/13/2026, 12:02:46 AM
Interested in H200 for inference fleet
LR
Luca Romano11/14/2026, 11:02:46 PM
Need proforma for 4× A100 PCIe
WV
Website Visitor #482111/14/2026, 11:32:46 PM
What is lead time on H100 NVL?
EN
Emma Nováková11/13/2026, 12:02:46 AM
PO received — please confirm delivery window
MW
Markus Weber11/14/2026, 8:02:46 PM
RFQ: 64× H100 for sovereign cloud
NB
Nina Berg11/14/2026, 4:02:46 PM
Following up on RTX 6000 quote
SL
Sofia Lindqvist
WhatsApp • Last msg: 11/14/2026, 11:50:46 PM
Contact info
Phone
+46 70 123 4567
Email
sofia@nordholmtrading.se
Channel
WhatsApp
Created
11/13/2026, 12:02:46 AM
Status
Bud
Ticket ID
101
Conversation Snapshots
11/13/2026, 12:02:46 AM
Conversation opened — initial inquiry about 8× NVIDIA H100 SXM for a Stockholm training cluster.
11/14/2026, 11:50:46 PM
High intent — requested formal quote for 8× H100 SXM. Budget signal ~$240k. Needs approved pricing before reply.
Bud Summary
Score: High-Valuepositive→ negotiation
High intent — requested formal quote for 8× H100 SXM. Budget signal ~$240k. Needs approved pricing before reply.
Explicit quote request with budget signal and decision-maker involvement.
Ready for negotiation once pricing is approved.
SCOTSMAN
Budget$240k
TimelineQ2 2026
Decision makerVP Infrastructure
Online verification
Nordholm Trading AB — Stockholm-based IT distributor, 120+ employees. Recent LinkedIn posts mention AI infrastructure expansion Q2 2026.Tags
score: Hotproduct: H100pricing inquiryquotation request
Issues
Agent tasks & handovers from Bud — open first, resolved below
#1609
WA
Sofia Lindqvist — quote for 8× H100 SXM pending list price.
#1602
EM
James Whitfield — SOC 2 appendix requested before PO.
#1595
EM
Markus Weber — 64× H100 RFQ needs export compliance sign-off.
#1588
WE
Visitor #4821 asked lead time on H100 NVL.
CRM
All contacts — exportable to your CRM
| Name | Channel | Pipeline | Stage | Snapshot | Tags | Last Contact | Actions | |
|---|---|---|---|---|---|---|---|---|
| SLSofia Lindqvist | Sales | Lead created from WhatsApp — initial inquiry about 8× H100 SXM. | 11/14/2026, 11:50:46 PM | |||||
| JWJames Whitfield | Sales | Enterprise quote for 24× L40S; legal on DPA + SOC 2. | 11/14/2026, 10:02:46 PM | |||||
| LPLina Petrov | Telegram | Sales | On-prem / hybrid deployment with GDPR and EU data residency requirements. Early qualification. | 11/14/2026, 12:02:46 AM | ||||
| MWMarkus Weber | Sales | Sovereign cloud RFQ — 64× H100. Export compliance and security questionnaire pending. | 11/14/2026, 8:02:46 PM | |||||
| LRLuca Romano | Sales | Proforma for 4× A100 PCIe to Cairo — stock SKU, awaiting VAT confirmation. | 11/14/2026, 11:02:46 PM | |||||
| ENEmma Nováková | Sales | Closed-won — PO for 12× L40S received. Delivery window 18–22 Jun. | 11/13/2026, 12:02:46 AM | |||||
| CMCarlos Mendez | Online Chat | Sales | Live chat lead time question on H100 NVL — stock check resolved by Bud. | 11/14/2026, 11:32:46 PM | ||||
| NBNina Berg | TelegramEmail | Sales | RTX 6000 quote — wants to finalize before month end. Pricing extended to 30th. | 11/14/2026, 4:02:46 PM |
Page 1 of 2
Users
Manage team members and permissions
DA
admin
AM
agent
JL
agent
FV
viewer
Channel Integrations
Configure API credentials for each channel. Per-tenant isolated.
WhatsApp
Business API • Connected
Connected
Find this in Meta Business Manager → WhatsApp Manager → Account Settings.
Callback URL (paste in Meta → WhatsApp → Configuration): https://app.rosa.biz/api/webhooks/whatsapp/demo-tenant
Connected (Support — +46 70 000 0000) • Last inbound webhook: Today 10:14 AM
Telegram
Token required • Connected
Callback URL: https://app.rosa.biz/api/webhooks/telegram/demo-tenant
Instagram Direct
Meta Business API • Connected
Callback URL: https://app.rosa.biz/api/webhooks/instagram/demo-tenant
Facebook Inbox
Meta Messenger API • Connected
Callback URL: https://app.rosa.biz/api/webhooks/facebook/demo-tenant
Gmail / Email
Gmail API — OAuth2 • Connected
Website Chat Integration
Connected
Method: POST · Content-Type: application/json
// Request
{ "session_id": "web_4821", "message": "What is lead time on H100 NVL?" }
// Response
{ "reply": "Current lead time is 2–3 weeks for H100 NVL 94GB.", "status": "ok" }Feeds into Inbox under the "Online Chat" filter.
Knowledge Base
Documents, FAQs, and policies the Bud uses to answer questions.
Import from Google Sheet
Paste a Google Sheet link to copy it once into the knowledge base. For live prices that stay in sync, connect the sheet on Marketplace → Price list instead.
Add text
Upload document
PDF, Word, Excel, or TXT.
Document Center
Add Google Drive links for documents the bot can share with customers.
Click "+ Add document" to add a Google Drive link.
Documents (6)
GPU SKU catalog — H100/H200/MI300 Q2 2026.pdf
PDF · 420 KB · May 28, 2026
Approved pricing matrix (confidential).xlsx
Sheet · 96 KB · May 25, 2026
SOC 2 Type II executive summary.pdf
PDF · 1.2 MB · Mar 15, 2026
WhatsApp quote templates — enterprise.docx
Doc · 56 KB · May 1, 2026
Export compliance & ECCN quick reference.pdf
PDF · 280 KB · Feb 20, 2026
Lead time & warehouse stock feed (API doc).pdf
PDF · 190 KB · Jun 1, 2026
What Bud learned
From conversations with you and your leads. Confirm a change here so Bud remembers it in setup. This is not Human Gateway.
0 waiting for you0 confirmed0 remembered3 noticed
Noticed in a conversationFrom a leadToday, 10:54 AM
Missing knowledge: H100 SXM lead time for US delivery
Bud could not answer how long delivery of H100 SXM nodes takes to Texas and Illinois, or whether customs is included.
Noticed in a conversationFrom a leadYesterday, 12:00 PM
Missing knowledge: financing or leasing options
Two leads asked whether GPU servers can be leased or paid in instalments; nothing in the knowledge base covers it.
Noticed in a conversationFrom a lead2 days ago
Missing knowledge: warranty terms for refurbished A100
Bud could not tell a lead how long the warranty on refurbished A100 cards is, or who handles RMAs.
Download Apps
Install Rosa apps for your team. Sign in with your workspace credentials after installing desktop apps.
Rosa Inbox for Mac
macOS (Apple Silicon) · v1.0.0
Rosa On-Prem (DGX Spark)
Linux arm64 · v0.6.0 · production parity
Rosa On-Prem (Linux x64)
Linux amd64 · v0.6.0 · production parity
On-prem: install the .deb, then activate with your license key from Hub → On-Prem Appliance.
Excluded Contacts
Contacts added here will not appear in the main inbox and Bud will not respond to them.
WhatsApp Numbers
+46 70 000 0000
Gmail Addresses
spam@test.invalid
newsletter-bounce@invalid.com
Workspace Settings
General configuration for this tenant.
Current defaults: timezone America/New_York, language English