Root
Today's support overview — Support
Total Leads
10
Live
Active Convs.
9
Live
Bud Handled
156
Live
Human Takeovers
11
Live
Conv. Rate
50%
+3.2% vs last 30 days
Messages by Channel
Lead Pipeline
New
2
Qualification
3
Negotiation
3
Prospect
2
Recent Activity
New lead: Sofia Lindqvist
WhatsApp • 12 min ago
Markus Weber — 64× H100 RFQ
Email • 4 hrs ago
New lead: Carlos Mendez
Online Chat • 30 min ago
James Whitfield — SOC 2 appendix
Email • 2 hrs ago
Luca Romano — A100 proforma
Facebook • 1 hr ago
New lead: Nina Berg
Telegram • 8 hrs ago
Messages
Multi-channel conversations
SL
Sofia Lindqvist7/14/2026, 2:48:57 AM
Can you send a formal quote for 8× H100 SXM units?
JW
James Whitfield7/14/2026, 1:00:57 AM
Re: Enterprise order — DPA and SOC 2 appendix
LP
Lina Petrov7/13/2026, 3:00:57 AM
Does Bud support on-prem pricing sheets?
MR
Metro Retail7/12/2026, 3:00:57 AM
Interested in H200 for inference fleet
LR
Luca Romano7/14/2026, 2:00:57 AM
Need proforma for 4× A100 PCIe
WV
Website Visitor #48217/14/2026, 2:30:57 AM
What is lead time on H100 NVL?
EN
Emma Nováková7/12/2026, 3:00:57 AM
PO received — please confirm delivery window
MW
Markus Weber7/13/2026, 11:00:57 PM
RFQ: 64× H100 for sovereign cloud
NB
Nina Berg7/13/2026, 7:00:57 PM
Following up on RTX 6000 quote
SL
Sofia Lindqvist
WhatsApp
Status
Bud
Ticket ID
101
Requester ID
wa:+46701234567
Created
7/12/2026, 3:00:57 AM
Bud Summary
Score: High-Valuepositive→ negotiation
🔴 High intent — requested formal quote for 8× H100 SXM. Budget signal ~$240k. Needs approved pricing before reply.
Explicit quote request with budget signal and decision-maker involvement.
Ready for negotiation once pricing is approved.
SCOTSMAN
Budget$240k
TimelineQ2 2026
Decision makerVP Infrastructure
🔎 Online verification
Nordholm Trading AB — Dubai-based IT distributor, 120+ employees. Recent LinkedIn posts mention AI infrastructure expansion Q2 2026.Tags
score: Hotproduct: H100pricing inquiryquotation request
Issues
Conversations that need human attention
| Issue | Channel | Actions |
|---|---|---|
Price approval needed Sofia Lindqvist — quote for 8× H100 SXM pending list price. | ||
Enterprise legal review James Whitfield — SOC 2 appendix requested before PO. | ||
Sovereign RFQ Markus Weber — 64× H100 RFQ needs export compliance sign-off. | ||
Web chat — H100 NVL Visitor #4821 asked lead time on H100 NVL. | Online Chat |
CRM
All contacts — exportable to your CRM
| Name | Channel | Stage | Tags | Last Contact | Actions | |
|---|---|---|---|---|---|---|
| SLSofia Lindqvist | 7/14/2026, 2:48:57 AM | |||||
| JWJames Whitfield | 7/14/2026, 1:00:57 AM | |||||
| LPLina Petrov | Telegram | 7/13/2026, 3:00:57 AM | ||||
| MWMarkus Weber | 7/13/2026, 11:00:57 PM | |||||
| LRLuca Romano | 7/14/2026, 2:00:57 AM | |||||
| ENEmma Nováková | 7/12/2026, 3:00:57 AM | |||||
| CMCarlos Mendez | Online Chat | 7/14/2026, 2:30:57 AM | ||||
| NBNina Berg | TelegramEmail | 7/13/2026, 7:00:57 PM |
Page 1 of 2
Reports
Analytics & export center
Bud's Daily Report
AI-generated insights for today · Tuesday, July 14
Today's Pulse
WhatsApp volume +22% vs last week — mostly H100/H200 quote requests. Two enterprise threads in Negotiation (GlobalFin, Nordic Startup). Three conversations need pricing approval (Sofia, Markus Weber, Visitor #4821). Bud auto-resolved 81% of stock-check questions overnight.
Channel & Pipeline Analysis
WhatsApp
Highest velocity — 94 messages, 4 qualified GPU quotes. Peak 10am–2pm GST. Top SKU: H100 SXM.
Email
Enterprise RFQs and legal (DPA/SOC2). Longest cycle, highest ACV — GlobalFin 24× L40S, Sovereign Cloud 64× H100.
Telegram
Mixed EU startups — on-prem pricing and RTX 6000 follow-ups. 2 threads in Negotiation.
Online Chat
14 sessions; 38% asked lead time first. 76% resolved without human for stock SKUs.
Recommendations
1
Approve and send Sofia Lindqvist quote for 8× H100 SXM before EOD.
2
Attach SOC 2 appendix to GlobalFin thread before Friday legal review.
3
Route Markus Weber RFQ to export compliance — 64× H100 sovereign deal.
4
Enable auto-archive for junk rule (currently on) — review 2 junk leads weekly.
Trends
Leads created, new conversations, and channel mix over time
26
27
28
29
30
31
1
Channel Performance
| Channel | Messages | Leads | Takeovers |
|---|---|---|---|
| 94 | 4 | 2 | |
| 37 | 3 | 3 | |
| Telegram | 41 | 2 | 1 |
| 22 | 1 | 0 | |
| 18 | 1 | 0 | |
| Online Chat | 14 | 2 | 1 |
Users
Manage team members and permissions
DA
admin
AM
agent
JL
agent
FV
viewer
Channel Integrations
Configure API credentials for each channel. Per-tenant isolated.
WhatsApp
Business API • Connected
Connected
Find this in Meta Business Manager → WhatsApp Manager → Account Settings.
Last inbound webhook: Today 10:14 AM
Website Chat Integration
Connected
Method: POST · Content-Type: application/json
// Request
{ "session_id": "web_4821", "message": "What is lead time on H100 NVL?" }
// Response
{ "reply": "Current lead time is 2–3 weeks for H100 NVL 94GB.", "status": "ok" }Feeds into Inbox under the "Online Chat" filter.
Telegram Bot
Connected
Instagram Direct
Connected
Facebook Messenger
Connected
Gmail
Connected
Knowledge Base
Documents, FAQs, and policies the Bud uses to answer questions.
Import from Google Sheet
Paste a shared Google Sheet URL to pull it into the knowledge base.
Pricing Data Source
Choose where Bud reads pricing information from.
Documents (6)
GPU SKU catalog — H100/H200/MI300 Q2 2026.pdf
PDF · 420 KB · May 28, 2026
Approved pricing matrix (confidential).xlsx
Sheet · 96 KB · May 25, 2026
SOC 2 Type II executive summary.pdf
PDF · 1.2 MB · Mar 15, 2026
WhatsApp quote templates — enterprise.docx
Doc · 56 KB · May 1, 2026
Export compliance & ECCN quick reference.pdf
PDF · 280 KB · Feb 20, 2026
Lead time & warehouse stock feed (API doc).pdf
PDF · 190 KB · Jun 1, 2026
Excluded Contacts
Contacts added here will not appear in the main inbox and Bud will not respond to them.
WhatsApp Numbers
+46 70 000 0000
Gmail Addresses
spam@test.invalid
newsletter-bounce@invalid.com
Workspace Settings
General configuration for this tenant.
Current defaults: timezone Asia/Dubai, language English