Root
Today's support overview — Support
Total Leads
10
Live
Active Convs.
9
Live
Bud Handled
156
Live
Human Takeovers
11
Live
Conv. Rate
50%
+3.2% vs last 30 days
Messages by Channel
Lead Pipeline
New
2
Qualification
3
Negotiation
3
Prospect
2
Recent Activity
New lead: Sofia Lindqvist
WhatsApp • 12 min ago
Markus Weber — 64× H100 RFQ
Email • 4 hrs ago
New lead: Carlos Mendez
Online Chat • 30 min ago
James Whitfield — SOC 2 appendix
Email • 2 hrs ago
Luca Romano — A100 proforma
Facebook • 1 hr ago
New lead: Nina Berg
Telegram • 8 hrs ago
Messages
Multi-channel conversations
SL
Sofia Lindqvist8/29/2026, 5:59:55 AM
Can you send a formal quote for 8× H100 SXM units?
JW
James Whitfield8/29/2026, 4:11:55 AM
Re: Enterprise order — DPA and SOC 2 appendix
LP
Lina Petrov8/28/2026, 6:11:55 AM
Does Bud support on-prem pricing sheets?
MR
Metro Retail8/27/2026, 6:11:55 AM
Interested in H200 for inference fleet
LR
Luca Romano8/29/2026, 5:11:55 AM
Need proforma for 4× A100 PCIe
WV
Website Visitor #48218/29/2026, 5:41:55 AM
What is lead time on H100 NVL?
EN
Emma Nováková8/27/2026, 6:11:55 AM
PO received — please confirm delivery window
MW
Markus Weber8/29/2026, 2:11:55 AM
RFQ: 64× H100 for sovereign cloud
NB
Nina Berg8/28/2026, 10:11:55 PM
Following up on RTX 6000 quote
SL
Sofia Lindqvist
WhatsApp
Status
Bud
Ticket ID
101
Requester ID
wa:+46701234567
Created
8/27/2026, 6:11:55 AM
Conversation Snapshots
8/27/2026, 6:11:55 AM
Conversation opened — initial inquiry about 8× NVIDIA H100 SXM for a Dubai training cluster.
8/29/2026, 5:59:55 AM
High intent — requested formal quote for 8× H100 SXM. Budget signal ~$240k. Needs approved pricing before reply.
Bud Summary
Score: High-Valuepositive→ negotiation
🔴 High intent — requested formal quote for 8× H100 SXM. Budget signal ~$240k. Needs approved pricing before reply.
Explicit quote request with budget signal and decision-maker involvement.
Ready for negotiation once pricing is approved.
SCOTSMAN
Budget$240k
TimelineQ2 2026
Decision makerVP Infrastructure
🔎 Online verification
Nordholm Trading AB — Dubai-based IT distributor, 120+ employees. Recent LinkedIn posts mention AI infrastructure expansion Q2 2026.Tags
score: Hotproduct: H100pricing inquiryquotation request
Issues
Conversations that need human attention
| Issue | Channel | Actions |
|---|---|---|
Price approval needed Sofia Lindqvist — quote for 8× H100 SXM pending list price. | ||
Enterprise legal review James Whitfield — SOC 2 appendix requested before PO. | ||
Sovereign RFQ Markus Weber — 64× H100 RFQ needs export compliance sign-off. | ||
Web chat — H100 NVL Visitor #4821 asked lead time on H100 NVL. | Online Chat |
CRM
All contacts — exportable to your CRM
| Name | Channel | Pipeline | Stage | Tags | Last Contact | Actions | |
|---|---|---|---|---|---|---|---|
| SLSofia Lindqvist | Sales | 8/29/2026, 5:59:55 AM | |||||
| JWJames Whitfield | Sales | 8/29/2026, 4:11:55 AM | |||||
| LPLina Petrov | Telegram | Sales | 8/28/2026, 6:11:55 AM | ||||
| MWMarkus Weber | Sales | 8/29/2026, 2:11:55 AM | |||||
| LRLuca Romano | Sales | 8/29/2026, 5:11:55 AM | |||||
| ENEmma Nováková | Sales | 8/27/2026, 6:11:55 AM | |||||
| CMCarlos Mendez | Online Chat | Sales | 8/29/2026, 5:41:55 AM | ||||
| NBNina Berg | TelegramEmail | Sales | 8/28/2026, 10:11:55 PM |
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Users
Manage team members and permissions
DA
admin
AM
agent
JL
agent
FV
viewer
Channel Integrations
Configure API credentials for each channel. Per-tenant isolated.
WhatsApp
Business API • Connected
Connected
Find this in Meta Business Manager → WhatsApp Manager → Account Settings.
Last inbound webhook: Today 10:14 AM
Website Chat Integration
Connected
Method: POST · Content-Type: application/json
// Request
{ "session_id": "web_4821", "message": "What is lead time on H100 NVL?" }
// Response
{ "reply": "Current lead time is 2–3 weeks for H100 NVL 94GB.", "status": "ok" }Feeds into Inbox under the "Online Chat" filter.
Telegram Bot
Connected
Instagram Direct
Connected
Facebook Messenger
Connected
Gmail
Connected
Knowledge Base
Documents, FAQs, and policies the Bud uses to answer questions.
Import from Google Sheet
Paste a shared Google Sheet URL to pull it into the knowledge base.
Pricing Data Source
Choose where Bud reads pricing information from.
Document Center
Add Google Drive links for documents the bot can share with customers.
Click "+ Add document" to add a Google Drive link.
Documents (6)
GPU SKU catalog — H100/H200/MI300 Q2 2026.pdf
PDF · 420 KB · May 28, 2026
Approved pricing matrix (confidential).xlsx
Sheet · 96 KB · May 25, 2026
SOC 2 Type II executive summary.pdf
PDF · 1.2 MB · Mar 15, 2026
WhatsApp quote templates — enterprise.docx
Doc · 56 KB · May 1, 2026
Export compliance & ECCN quick reference.pdf
PDF · 280 KB · Feb 20, 2026
Lead time & warehouse stock feed (API doc).pdf
PDF · 190 KB · Jun 1, 2026
Excluded Contacts
Contacts added here will not appear in the main inbox and Bud will not respond to them.
WhatsApp Numbers
+46 70 000 0000
Gmail Addresses
spam@test.invalid
newsletter-bounce@invalid.com
Workspace Settings
General configuration for this tenant.
Current defaults: timezone Asia/Dubai, language English